By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. General
- These Terms & Conditions govern your use of our website, products, and services.
- By placing an order , you acknowledge that you have read, understood, and agreed to these terms.
- We reserves the right to update or modify these terms at any time without prior notice.
2. Products & Availability
- We strive to provide accurate product descriptions, images, and specifications. However, minor variations may occur.
- All products are subject to availability. If an item is out of stock, we will notify you and may offer alternatives or a refund.
3. Pricing & Payment
- Prices listed on our website are inclusive/exclusive of taxes (as applicable) and are subject to change without notice.
- Payment must be made through our secure payment gateway (Credit/Debit Cards, UPI, Net Banking, Wallets, COD where available).
- We does not store sensitive payment information like card details.
4. Orders & Cancellations
- Once an order is placed, you will receive a confirmation email/SMS.
- Orders can be cancelled before dispatch by contacting us at care.redora@gmail.com.
- REDORA reserves the right to cancel an order in case of:
- Payment issues or suspected fraud.
- Product unavailability.
- Incorrect pricing or listing errors.
5. Shipping & Delivery
- Orders are typically delivered within 5–10 business days and may take up to a maximum of 29 days depending on location.
- REDORA is not responsible for delays caused by courier companies, natural events, or incorrect addresses provided by the customer.
- Shipping Policy (available separately) applies to all deliveries.
6. Returns & Refunds
- Returns are accepted within 7 days of delivery if the product is defective, damaged, or incorrect.
- Refunds will be processed to the original payment method within 7–21 business days after inspection.
- For detailed terms, refer to our Return & Refund Policy.
7. Warranty
- Certain products may come with a manufacturer’s warranty. Warranty terms vary by product and brand.
- REDORA itself does not provide additional warranties beyond what is stated.
8. User Responsibilities
When using our website, you agree that you will not:
- Engage in fraudulent or illegal activity.
- Violate intellectual property rights of REDORA or third parties.
- Attempt to disrupt or interfere with the website’s functionality.
9. Limitation of Liability
- shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
- Our total liability, in any case, will not exceed the amount paid by you for the specific product.
10. Intellectual Property
- All content on the website (logos, designs, text, images, graphics) is owned by REDORA and protected by copyright laws.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
11. Governing Law
- These Terms & Conditions shall be governed by and construed under the laws of India.
- Any disputes will be subject to the exclusive jurisdiction of courts.